Terms and Conditions of Repair

By engaging Midland Computers (“the Company”) for repair or service of equipment, the customer (“the Customer”) agrees to be bound by the following terms and conditions:

1. Definitions

• “The Company” refers to Midland Computers and/or any of its parent or sister companies or authorized agents.

• “The Customer” refers to the individual, company, organization, or identity engaging the Company for service, repairs, or upgrades of equipment.

• “The equipment” refers to a computer, desktop computer, laptop, tablet, phone, or any other technology submitted for repairs.

2. Obligation-Free Quotes The Company provides obligation-free quotes, which may be delivered verbally, via text message, or via email. The Customer is under no obligation to proceed with the job after receiving a quote. However, once a job has been assigned, these Terms and Conditions of Sale and Service become binding.

3. Customer Data Retention & Privacy The Company adheres to strict guidelines regarding customer data retention and privacy. The Company will not release any private customer information, including equipment data, to any individual, company, corporation, organization, or identity. For “Data Recovery Jobs” or “Data Handling Jobs,” customer data is handled carefully and securely. Data is completely deleted from the Company’s servers or backup disks after job completion, with deletion potentially taking up to 90 days from the job completion date.

4. Additional Faults and Repairs The Customer acknowledges that during the repair process, additional faults requiring repair may be discovered. The Company will notify the Customer of such faults and seek approval for their repair, which may incur additional charges. The Customer agrees to pay all incurred costs, including those for repair or service of any additional faults.

5. Installed Software & Licenses The Customer warrants that they possess appropriate licenses for all software installed on equipment submitted for repair. The Company accepts no liability if repair work results in software product re-activations or loss of any software.

6. Insurance Reports & Charges For insurance-related jobs, the Customer agrees to pay a fee of $180 plus GST for equipment assessment and report generation. The report is provided to the owner and the insurance company for claim processing. The Company is not responsible if the insurance company denies the claim after reviewing the generated report.

7. Accidental Data Loss While due care is exercised, the Company is not liable for any data loss during the service, upgrade, or repair of equipment. The Company undertakes all necessary care when handling and backing up customer data. The Customer releases the Company from any liabilities in the event of accidental data loss, regardless of whether the circumstances are within the Company’s control.

8. Fees & Charges Approximate costs for repair, upgrade, or service are generally quoted prior to job acceptance. Any changes or additions to costs will be communicated to the Customer for approval, which may be verbal, via telephone, text message, or email. If no cost indication is provided, repair and service jobs are billed at $110 plus GST per hour, excluding parts or equipment replacement costs. A minimum assessment/diagnostics fee of $80 applies to all repair and service jobs. For warranty work where the manufacturer determines the fault is outside warranty terms, the Customer remains liable for repair costs or fault assessment labor charges.

9. Same Day Service Policy The Company aims to provide same-day service, with most jobs targeted for completion on the same day. Delays may occur in exceptional circumstances, such as parts availability or unforeseen events. The Customer accepts that such delays may happen and holds the Company harmless if the job is not completed on the same day or within a specified timeframe. The Company will notify the Customer of any anticipated delays.

10. “No Fix Means No Charge” Policy The Company operates a “No fix means No charge” policy, meaning if the Company cannot resolve the equipment issue, no service charges will be applied. This policy does not apply to parts installed or used in the repair process, for which the Customer agrees to pay. This policy also does not apply to jobs for which a price was previously quoted and accepted by the Customer. In such cases, the Customer is liable to pay for services as per the provided quote. In the event of non-agreement regarding costs/quotes, the price offered by the Company is the final chargeable price.

11. Ownership of Equipment The Customer temporarily transfers ownership of the equipment to the Company solely for the purpose of repairs, upgrades, or services. The Company will retain the equipment until the advised repairs, upgrades, or services are completed. The Customer agrees that the Company may withhold the equipment if the Customer fails to make payments for services rendered. The Customer accepts full responsibility for the consequences of such non-payment and releases the Company from any liabilities whatsoever.

12. Payments & Debts The Customer agrees to pay for all repairs and/or service costs, including costs for installation of any new equipment parts or software, at the time or before pickup of the equipment. In case of non-payment by the Customer or in the event of a payment or cost dispute, the Customer also agrees that the equipment will not be released back to the Customer. The Customer takes complete responsibility of all the consequences arising out of the dispute or non-payment. In such cases, the Company will move the equipment into storage until full payments have been made by the Customer. If the Customer does not make payments within 90 days, the equipment may be sold to recover all the costs of the service or repair.

13. Rights to Repair The Company undertakes all possible efforts and utilizes its repair and service skills to repair or service the equipment to the best of its abilities. The Company does not take any responsibility in case the Customer considers that repairs have not been performed to their satisfaction. The Customer expressly waives all claims against the Company for any damages to the equipment that are incidental to the technical support and services rendered by the Company.

14. Refunds for Rendered Services For services already rendered, the granting of a refund for a repair or service job is at the sole discretion of the Company. In the event that a refund is issued, the Customer agrees that by accepting such refund, they hereby fully and irrevocably release the Company from any and all further claims, demands, actions, or causes of action that may or may not arise in the future, whether known or unknown, arising out of or in connection with the repair or service job for which the refund was provided.

15. Updates to Terms & Conditions These terms and conditions were updated in July 2025 and are subject to change without prior notice to the Customer.

16. Company Legal Information and Details:

THE KUMARS FAMILY INVESTMENT TRUST T/A: MIDLAND COMPUTERS.

Business Address: Unit 8, 245 Great Eastern Highway Midland, WA 6056

Phone: 08 6266 8370

ABN No: 59 513 021 247